Jakarta International Customer Service Institute (JICSI)

Department Manager

Job Summary

  • Department Managers oversee the functioning and productivity of a company division. Their primary responsibilities include recruiting and dismissing staff, establishing and working towards strategic departmental goals and managing a departmental budget.
  • Department Managers are responsible for outlining strategic departmental targets, ensuring the highest level of quality is met and cultivating a comfortable and productive working environment, among other duties.

Responsibilities:

  • Recruiting, interviewing and orienting new staff members.
  • Monitoring and evaluating staff performance.
  • Managing a departmental budget and forecasting budgetary requirements.
  • Setting strategic long and short-term departmental goals and evaluating outcomes.
  • Motivating and inspiring staff and facilitating personal growth.
  • Ensuring high levels of productivity are maintained.
  • Ensuring the highest levels of quality are met.
  • Communicating job expectations to staff.
  • Conducting training and seminars for continued skills improvement.
  • Fostering a productive working environment.
  • Ensuring adherence to company and industry regulations.

Requirements:

  • Degree in Finance, Accounting or related field.
  • MBA advantageous.
  • Results driven.
  • Mathematical and statistical aptitude.
  • Self-motivated and confident.
  • Highly organized and diligent.
  • Exceptional interpersonal skills.
  • Excellent written and verbal communication.

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