Jakarta International Customer Service Institute (JICSI)

Administrative Manager

Job Summary

To succeed as an Administrative Manager, you must be focused on ensuring attracting and retaining top talent and streamlining office operations to maximize quality and efficiency while reducing costs. You should be analytical, knowledgeable, and organized with a proactive attitude and strong leadership skills.

You will also assist in developing and enforcing budgets, delegating tasks and tracking progress on projects, and planning and organizing a calendar of events, which may include training sessions, interviews, new hire orientations, and policy or procedure updates.

Responsibilities:

  • Supervising day-to-day operations of the administrative department and staff members.
  • Hiring, training, and evaluating employees, taking corrective action when necessary.
  • Developing, reviewing, and improving administrative systems, policies, and procedures.
  • Ensuring office is stocked with necessary supplies and all equipment is working and properly maintained.
  • Working with accounting and management team to set budgets, monitor spending, and processing payroll and other expenses.
  • Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
  • Collecting, organizing, and storing information using computers and filing systems.
  • Overseeing special projects and tracking progress towards company goals.
  • Building new and expanding existing skills by engaging in educational opportunities.

Requirements:

  • Bachelor’s degree in business administration, management, or related field.
  • Experience in related field, such as management or financial reporting, preferred.
  • Exceptional leadership and time, task, and resource management skills.
  • Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
  • Proficiency with computers, especially MS Office.
  • Ability to plan for and keep track of multiple projects and deadlines.
  • Familiarity with budget planning and enforcement, human resources, and customer service procedures.
  • Willingness to continue building skills through education opportunities.

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