Jakarta International Customer Service Institute (JICSI)

Dispacther

Job Summary

  • The purpose of a Dispatcher is to respond to a company’s emergency or non-emergency calls for help and information. Their duties include monitoring routes, updating call logs, and recording call information. Dispatchers usually work in the shipping or emergency service industry.
  • To excel in this position, all candidates should be able to multi-task in stressful conditions with little supervision. In addition to being an excellent communicator, the ideal candidate will also demonstrate superb organizational and interpersonal skills.
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Responsibilities:

  • Answer emergency and non-emergency calls and document important information.
  • Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
  • Operate and manage a multi-line telephone console system.
  • Respond to queries related to products and deliveries.
  • Use the radio, phone or computer to direct crews and other field units to the appropriate sites.
  • Prioritize and organize calls according to urgency.
  • Supervise the route and status of field units to prioritize their daily schedule.
  • Maintain and update call logs, call records and other important documentation.

Requirements:

  • High school diploma or equivalent qualification is required.
  • A minimum of 2 years’ experience in a similar role.
  • Strong knowledge of emergency processes and procedures.
  • Excellent communication and interpersonal skills.
  • Proficient in MS Office with proven experience in data entry.
  • Ability to work well under pressure.
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