Jakarta International Customer Service Institute (JICSI)

Key Holder

Job Summary

Key Holders are administrative personnel who are tasked with opening and closing a store and performing various administrative duties. Their primary responsibilities include assisting with customer service, ensuring that the store is clean and organized and managing the alarm system.

Key Holders are responsible for ensuring that the store is clean and organized, assisting cashiers in periods of high customer volume and managing the alarm system, including setting and disarming it, among other duties.

The Key Holder will need to be the first person at the store and the last one to leave, requiring a high level of conscientiousness and responsibility.

Responsibilities:

  • Arriving early to open the store and start preparations for the day.
  • Leaving late to close the store.
  • Assisting with customer service.
  • Ensuring that the store is clean and organized.
  • Managing the alarm system, including setting and disarming it.
  • Ensuring that the security system is in working order.
  • Assisting cashiers in periods of high customer volume.
  • Supervising the cleaning and delivery staff and overseeing them outside of business hours.
  • Identifying problems with working conditions and reporting them to management.
  • Offering support and training to new employees.
  • Performing product demonstrations to customers.
  • Assuming managerial responsibilities in the event of management absentees.
  • Responding to emails and phone calls.

Requirements:

  • High school diploma or GED.
  • 3+ years retail experience.
  • Basic computer literacy.
  • Presentable demeanor and friendly nature.
  • Diligent and responsible attitude.
  • Excellent interpersonal skills.
  • Good written and verbal communication.
  • Attention to detail.
  • Excellent organizational skills.
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