Jakarta International Customer Service Institute (JICSI)

With 11 Topic Training Related to

Public Relation for Customer Service

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Putar Video
  • Modul 1 : Aspects of International Protocol
  • Modul 2 : International Protocol Competencies
  • Modul 3 : Cultural Influence in International Protocol
  • Modul 4 : Non-Verbal Communication Protocol
  • Modul 5 : Dining Rules and Protocol
  • Modul 6 : Rules and Formulae for Introduction
  • Modul 7 : Bilateral and Multilateral Event Protocol
  • Modul 8 : International Electronic Communication Protocol
  • Modul 9 : Universal Flag Protocol
  • Modul 10 : Universal Flag Protocol
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Putar Video
  • Modul 1 : Advantages of Business Etiquette
  • Modul 2 : Etiquette Tips to Improve Company Culture
  • Modul 3 : Factors Determining Communication Methods in Business Etiquette
  • Modul 4 : Some Business Communication Methods Requiring Business Etiquette and Protocol
  • Modul 5 : Important Aspects of Business Protocol
  • Modul 6 : Important Aspects of Administrative Protocol
  • Modul 7 : Challenges to Business Etiquette and Protocol Development
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Putar Video
  • Modul 1 : Overview of Media Relations and Public Affairs
  • Modul 2 : Types of Media
  • Modul 3 : Elements of Effective Media Relations
  • Modul 4 : Importance of Media Relations
  • Modul 5 : Challenges in Media Relations
  • Modul 6 : Reasons for Media Outreach by Organization
  • Modul 7 : Areas Involving Public Affairs
  • Modul 8 : Challenges in Public Affairs
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Putar Video
  • Modul 1 : Functions of Public Relations
  • Modul 2 : Examples of Public Relations
  • Modul 3 : Importance of Public Relations
  • Modul 4 : Advantages of Public Relations
  • Modul 5 : Challenges in Public Relations
  • Modul 6 : Types of Media
  • Modul 7 : Necessary Media Skills 
  • Modul 8 : Responsibilities of a Media Relations Officer
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Putar Video
  • Modul 1 : The Foundation of Good Public Communication
    Techniques
  • Modul 2 : Corporate Reputation Management
  • Modul 3 : Mass Communication Strategy to Maintain
    Organizational Reputation
  • Modul 4 : Crisis Communications
  • Modul 5 : Media Relations: Concepts & Practices
  • Modul 6 : Media Crisis Communications
  • Modul 7 : Building Strengthening Communications Team for Our
    Organization – How to Prepare & Handle Media Crisis
    Communications in the Future?
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Putar Video
  • Modul 1 : An Introduction to Corporate Communication
  • Modul 2 : Behaviors & Communication Styles
  • Modul 3 : Types of Business Information
  • Modul 4 : Internal Communication (Part – I)
  • Modul 5 : Internal Communication (Part – II)
  • Modul 6 : External Communication (Part I)
  • Modul 7 : Crisis Communication
  • Modul 8 : Presentation and Public Speaking
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Putar Video
  • Modul 1 : Know Your Audience
  • Modul 2 : Introduction to Public Speaking
  • Modul 3 : Introduction to Presentation Skills
  • Modul 4 : Delivering the Content – ‘The Message’
  • Modul 5 : Managing Stress | Before & During Your Presentation
  • Modul 6 : Connect with Your Audience
  • Modul 7 : Visual Aids in Presentations
  • Modul 8 : Tone and Body Language in Presentation
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Putar Video
  • Modul 1 : Characteristics of Public Relations Campaigns
  • Modul 2 : Phases of Public Relations Campaigns
  • Modul 3 : Essential Components of Public Relations Campaigns
  • Modul 4 : External Factors Influencing Public Relations Campaigns
  • Modul 5 : Steps to Plan and Execute Effective Public Relations Campaigns
  • Modul 6 : Importance of Public Relations Campaigns
  • Modul 7 : Effect of Public Relations Campaigns on Aspects of Management
  • Modul 8 : Challenges in Public Relations Campaigns
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Putar Video
  • Modul 1 : Types of Corporate Events
  • Modul 2 : Types of Conferences
  • Modul 3 : Different Target Audiences for Corporate Events
  • Modul 4 : Purpose of Corporate Events
  • Modul 5 : Aspects of Corporate Event Management
  • Modul 6 : Components of a Corporate Planning Checklist
  • Modul 7 : Importance of Corporate Hospitality Events
  • Modul 8 : Core Event Management Challenges
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Putar Video
  • Modul 1 : Characteristics of Public Relations Campaigns
  • Modul 2 : Phases of Public Relations Campaigns
  • Modul 3 : Essential Components of Public Relations Campaigns
  • Modul 4 : External Factors Influencing Public Relations Campaigns’
  • Modul 5 : Steps to Plan and Execute Effective Public Relations Campaigns
  • Modul 6 : Importance of Public Relations Campaigns
  • Modul 7 : Effect of Public Relations Campaigns on Aspects of Management
  • Modul 8 : Challenges in Public Relations Campaigns
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Putar Video
  • Modul 1 : Different Types of PR
  • Modul 2 : Benefits of Good PR
  • Modul 3 : Components of a Successful PR Strategy
  • Modul 4 : Some Successful PR Strategies
  • Modul 5 : Important Steps for a Successful Media Relation Plan
  • Modul 6 : Important Steps for an Effective Corporate Communications Strategy
  • Modul 7 : Steps to Adjust Corporate PR Strategy to Local Trends
  • Modul 8 : Challenges of PR