Jakarta International Customer Service Institute (JICSI)

Our Most Popular Training Program
Communication & Writing Skills

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Putar Video

  • Modul 1 : Communication in the 21st Century
  • Modul 2 : Behaviors & Communication Styles
  • Modul 3 : Why Assertive Communication?
  • Modul 4 : Becoming an Assertive Communicator
  • Modul 5 : Assertive Body Language
  • Modul 6 : Assertive Listening
  • Modul 7 : Elements of Assertiveness
  • Modul 8 : Assertiveness at the Workplace

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Putar Video

  • Modul 1 : Know Your Audience
  • Modul 2 : Stages of Listening
  • Modul 3 : Listening Behaviour & Models
  • Modul 4 : Types of Listening
  • Modul 5 : Listening with Empathy
  • Modul 6 : Internal Barriers to Listening
  • Modul 7 : External Barriers to Listening
  • Modul 8 : Accents and Ethnicities

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Putar Video

  • Modul 1 : Role of Communication in the 21st Century 
  • Modul 2 : Business Communication Styles
  • Modul 3 : Grammar & Sentence Construction
  • Modul 4 : Your Vocal Impact
  • Modul 5 : Body Language
  • Modul 6 : Effective Listening
  • Modul 7 : Rapport Building
  • Modul 8 : Behavioural Impact on Communication

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Putar Video

  • Modul 1 : Introduction to Business Writing
  • Modul 2 : Elements of Business Writing
  • Modul 3 : Grammar & Punctuation
  • Modul 4 : Purposes of Business Correspondence
  • Modul 5 : Effective Business Writing
  • Modul 6 : Types of Business Letters
  • Modul 7 : Writing Templates
  • Modul 8 : Advanced Business Writing

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Putar Video

  • Modul 1 : Business Communication in the 21st Century
  • Modul 2 : Behaviors & Communication Styles
  • Modul 3 : Elements of Business Communication
  • Modul 4 : Business Communication Tools
  • Modul 5 : Building Rapport
  • Modul 6 : Assertive Listening
  • Modul 7 : Steps in Business Communication
  • Modul 8 : Business Communication Instruments

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Putar Video

  • Modul 1 : Introduction to Effective Communication
  • Modul 2 : Core Components of Effective Communication
  • Modul 3 : Effective Verbal Communication
  • Modul 4 : Effective Verbal Communication
  • Modul 5 : Non-Verbal Communication
  • Modul 6 : Role of Listening in Communication
  • Modul 7 : Probing and Acknowledgment
  • Modul 8 : Assertive Communication

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Putar Video

  • Modul 1 : Introduction to Writing Skills
  • Modul 2 : Pre-requisites to Writing Excellence
  • Modul 3 : Choose your Writing Voice
  • Modul 4 : Genres of Business Writing
  • Modul 5 : Grammar and Sentence Construction
  • Modul 6 : Categories of Writing Styles
  • Modul 7 : Written Presentation in Business Communication
  • Modul 8 : Professional Writing to Build Your Customer Base

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Putar Video

  • Modul 1 : Introduction to Report Writing
  • Modul 2 : Getting Started
  • Modul 3 : Structure of A Report
  • Modul 4 : Report Writing Styles
  • Modul 5 : Proofreading a Report
  • Modul 6 : Categories of Reports – 1
  • Modul 7 : Categories of Reports – 2
  • Modul 8 : Report Writing | Tips and Examples

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