Our Most Popular Training Program
Leadership for Customer Service
Leadership Training For Customer Service
- Modul 1 : Introduction to Coaching Skills
- Modul 2 : Discussing Essentials of Coaching of Customer
Service Skills - Modul 3 : Developing Conducive Coaching Environment
- Modul 4 : Goal Setting and Assessing Performance
- Modul 5 : Dealing with Dynamic and Difficult Customer
Situations - Modul 6 : Barriers to Developing a Trusting Relationship
- Modul 7 : Coaching With Data
- Modul 8 : Working on Communication Skills
- Modul 9 : Essential Coaching Analytical Skills
- Modul 10 : Identifying Challenges to Delivering Satisfying Service
- Modul 11 : Developing Customer – Centric Culture in a Team
- Modul 12 : Essential Coaching Analytical Skills
- Modul 1 : Introduction And Definitions
- Modul 2 : Applications, Benefits And Challenges Of Coaching
- Modul 3 : Coaching Styles And Skills
- Modul 4 : Choosing A Coaching Framework
- Modul 5 : Coaching Strategies
- Modul 6 : Coaching Approaches
- Modul 7 : Why Managers Fail To Coach
- Modul 8 : Mentoring
- Modul 9 : Practical Uses For Mentoring
- Modul 1 : Getting Started
- Modul 2 : What is Servant Leadership?
- Modul 3 : Leadership Practices
- Modul 4 : Share the Power
- Modul 5 : Characteristics of a Servant Leader
- Modul 6 : Building a Team Community
- Modul 7 : Be a Motivator
- Modul 8 : Be a Mentor
- Modul 9 : Training Future Leader
- Modul 10 : Self Reflection
- Modul 11 : Wrapping Up
- Modul 1 : Understanding Digital Leadership
- Modul 2 : Changing Leadership Landscape
- Modul 3 : Principles of Digital Leadership
- Modul 4 : Qualities of a Digital Leader
- Modul 5 : Devising Digital Roadmap
- Modul 6 : Understanding Digital Workplace
- Modul 7 : Cultivating Digital Leadership
- Modul 8 : Leading a Disruptive Change
- Modul 9 : Managing Virtual Teams
- Modul 10 : Common Challenges to Digital Leadership
- Modul 11 : Critical Areas of Digital Leadership
- Modul 1 : INTRODUCTION
- Modul 2 : Creating Your Leadership Style
- Modul 3 : Importance of Self Awareness
- Modul 4 : Understanding Your Team Culture
- Modul 5 : Strategic Planning as a Team Leader
- Modul 6 : Conflict Management
- Modul 7 : Time Management
- Modul 8 : Communication is the Key
- Modul 9 : Performance Management of a team
- Modul 1 : MENTORING
- Modul 2 : COACHING
- Modul 3 : MENTORING SKILLS
- Modul 4 : LEARNING STYLES
- Modul 5 : THE MENTORING RELATIONSHIP
- Modul 6 : APPLICATIONS, BENEFITS AND CHALLENGES OF
MENTORING PROGRAMS - Modul 7 : COACHING STYLES AND SKILLS
- Modul 8 : COACHING SESSIONS, STRATEGIES AND APPROACHES
- Modul 9 : COUNSELLING VS. COACHING VS. MENTORING
- Modul 1 : INTRODUCTION
- Modul 2 : INFLUENCING TEAMS
- Modul 3 : ENCOURAGING EMPLOYEES
- Modul 4 : COMMUNICATION SKILLS
- Modul 5 : MANAGING CHANGE
- Modul 6 : RESILIENCE IN LEADERSHIP
- Modul 7 : CULTURAL DIVERSITY
- Modul 8 : POWER AND POLITICS
- Modul 1 : Introduction to Global Leadership
- Modul 2 : Key Cultural Drivers
- Modul 3 : Stereotypes and Differences Across Cultures
- Modul 4 : Global Leadership Styles
- Modul 5 : Intercultural Perspective
- Modul 6 : Closing the Cultural Gap
- Modul 7 : Adapting Communication and Leadership Styles
- Modul 8 : Global Leadership Challenges
- Modul 9 : Competencies of a Global Leader
- Modul 10 : Development of Global Leaders
- Modul 11 : Creating a Shared Vision
- Modul 12 : Self-assessment for Competence
- Modul 13 : Future of Global Leadership