Jakarta International Customer Service Institute (JICSI)

Our Most Popular Training Program
Leadership for Customer Service

Leadership Training For Customer Service

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Putar Video

  • Modul 1 : Introduction to Coaching Skills
  • Modul 2 : Discussing Essentials of Coaching of Customer
    Service Skills
  • Modul 3 : Developing Conducive Coaching Environment
  • Modul 4 : Goal Setting and Assessing Performance
  • Modul 5 : Dealing with Dynamic and Difficult Customer
    Situations
  • Modul 6 : Barriers to Developing a Trusting Relationship
  • Modul 7 : Coaching With Data
  • Modul 8 : Working on Communication Skills
  • Modul 9 : Essential Coaching Analytical Skills
  • Modul 10 : Identifying Challenges to Delivering Satisfying Service
  • Modul 11 : Developing Customer – Centric Culture in a Team
  • Modul 12 : Essential Coaching Analytical Skills

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Putar Video

  • Modul 1 : Introduction And Definitions
  • Modul 2 : Applications, Benefits And Challenges Of Coaching
  • Modul 3 : Coaching Styles And Skills
  • Modul 4 : Choosing A Coaching Framework
  • Modul 5 : Coaching Strategies
  • Modul 6 : Coaching Approaches
  • Modul 7 : Why Managers Fail To Coach
  • Modul 8 : Mentoring
  • Modul 9 : Practical Uses For Mentoring¬†

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Putar Video

  • Modul 1 : Apa itu Kepemimpinan?
  • Modul 2 : Pemimpin sebagai pemanfaat peluang (visioner)
  • Modul 3 : Pemimpin sebagai Problem Solver
  • Modul 4 : Pemimpin sebagai Team Builders
  • Modul 5 : Pemimpin sebagai Manager
  • Modul 6 : Pemimpin sebagai Komunikator
  • Modul 7 : Pemimpin sebagai Pembagi Kekuasaan
  • Modul 8 : Pemimpin sebagai Pembangun Jaringan
  • Modul 9 : Pemimpin sebagai Perencana
  • Modul 10 : Pemimpin sebagai Pemimpin

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Putar Video

  • Modul 1 : Foundations for Growth Mindset
  • Modul 2 : Growth vs Fixed Mindset
  • Modul 3 : Nurture growth mindsets
  • Modul 4 : Embracing the growth mindset as a team
  • Modul 5 : Deep Dive – Organizational Mindset
  • Modul 6 : Achieve A Growth Mindset in your Team
  • Modul 7 : The Right Mindset for Success
  • Modul 8 : Deal with setbacks and failures
  • Modul 9 : Workshop Wrap-Up

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Putar Video

  • Modul 1 : I Am a Leader & 4 Pillar in leadership
  • Modul 2 : Service Culture
  • Modul 3 : Attitude & Interpersonal Skill
  • Modul 4 : Customer interaction skill & How to Handle Difficult Costumer
  • Modul 5 : Understanding Smart Word vs Killer Word

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Putar Video

  • Modul 1 : Getting Started
  • Modul 2 : What is Servant Leadership?
  • Modul 3 : Leadership Practices
  • Modul 4 : Share the Power
  • Modul 5 : Characteristics of a Servant Leader
  • Modul 6 : Building a Team Community
  • Modul 7 : Be a Motivator
  • Modul 8 : Be a Mentor
  • Modul 9 : Training Future Leader
  • Modul 10 : Self Reflection
  • Modul 11 : Wrapping Up

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