Our Most Popular Training Program
Leadership for Customer Service
Leadership Training For Customer Service
- Modul 1 : Introduction to Coaching Skills
- Modul 2 : Discussing Essentials of Coaching of Customer
Service Skills - Modul 3 : Developing Conducive Coaching Environment
- Modul 4 : Goal Setting and Assessing Performance
- Modul 5 : Dealing with Dynamic and Difficult Customer
Situations - Modul 6 : Barriers to Developing a Trusting Relationship
- Modul 7 : Coaching With Data
- Modul 8 : Working on Communication Skills
- Modul 9 : Essential Coaching Analytical Skills
- Modul 10 : Identifying Challenges to Delivering Satisfying Service
- Modul 11 : Developing Customer – Centric Culture in a Team
- Modul 12 : Essential Coaching Analytical Skills
- Modul 1 : Introduction And Definitions
- Modul 2 : Applications, Benefits And Challenges Of Coaching
- Modul 3 : Coaching Styles And Skills
- Modul 4 : Choosing A Coaching Framework
- Modul 5 : Coaching Strategies
- Modul 6 : Coaching Approaches
- Modul 7 : Why Managers Fail To Coach
- Modul 8 : Mentoring
- Modul 9 : Practical Uses For MentoringÂ
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- Modul 1 : Apa itu Kepemimpinan?
- Modul 2 : Pemimpin sebagai pemanfaat peluang (visioner)
- Modul 3 : Pemimpin sebagai Problem Solver
- Modul 4 : Pemimpin sebagai Team Builders
- Modul 5 : Pemimpin sebagai Manager
- Modul 6 : Pemimpin sebagai Komunikator
- Modul 7 : Pemimpin sebagai Pembagi Kekuasaan
- Modul 8 : Pemimpin sebagai Pembangun Jaringan
- Modul 9 : Pemimpin sebagai Perencana
- Modul 10 : Pemimpin sebagai Pemimpin
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- Modul 1 : Foundations for Growth Mindset
- Modul 2 : Growth vs Fixed Mindset
- Modul 3 : Nurture growth mindsets
- Modul 4 : Embracing the growth mindset as a team
- Modul 5 : Deep Dive – Organizational Mindset
- Modul 6 : Achieve A Growth Mindset in your Team
- Modul 7 : The Right Mindset for Success
- Modul 8 : Deal with setbacks and failures
- Modul 9 : Workshop Wrap-Up
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- Modul 1 : I Am a Leader & 4 Pillar in leadership
- Modul 2 : Service Culture
- Modul 3 : Attitude & Interpersonal Skill
- Modul 4 : Customer interaction skill & How to Handle Difficult Costumer
- Modul 5 : Understanding Smart Word vs Killer Word
- Modul 1 : Getting Started
- Modul 2 : What is Servant Leadership?
- Modul 3 : Leadership Practices
- Modul 4 : Share the Power
- Modul 5 : Characteristics of a Servant Leader
- Modul 6 : Building a Team Community
- Modul 7 : Be a Motivator
- Modul 8 : Be a Mentor
- Modul 9 : Training Future Leader
- Modul 10 : Self Reflection
- Modul 11 : Wrapping Up