Jakarta International Customer Service Institute (JICSI)

Our Most Popular Training Program
Human Resource Management

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Putar Video

  • Modul 1 : Basics of MBA in HR
  • Modul 2 : Functions of HR
  • Modul 3 : Organisational Learning and Strategies
  • Modul 4 : Change Leadership
  • Modul 5 : Basics of Finance
  • Modul 6 : Human Capital and Human Resource Management
  • Modul 7 : Performance Management and Rewards and
    Recognition
  • Modul 8 : Recruitment, Training and Development
  • Modul 9 : Empowerment, Engagement and Team Building
  • Modul 10 : Compensation and benefits
  • Modul 11 : FAQ’s, Role plays, Case studies and Discussions

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Putar Video

  • Modul 1 : Introduction to HR Risk Management
  • Modul 2 : Identifying and Analysing Risk
  • Modul 3 : Managing Risk
  • Modul 4 : Evaluating Risk Management
  • Modul 5 : Human Capital Risks
  • Modul 6 : Developing HR Metrics
  • Modul 7 : Evaluating HR Management Processes and Practices
  • Modul 8 : HR Audits and Models
  • Modul 9 : Sources of HR Risk
  • Modul 10 : FAQ’s, Roleplays, Case studies and Discussions

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Putar Video

  • Modul 1 : Basics of Planning Retirement
  • Modul 2 : Retirement Planning
  • Modul 3 : Planning for lifestyle changes and career transition
  • Modul 4 : Retirement Planning Process
  • Modul 5 : Stages of Retirement
  • Modul 6 : Government and Employer Retirement Plan
  • Modul 7 : Financial Planning and Options for Retiremen
  • Modul 8 : Life after Retirement
  • Modul 9 : Thinking Beyond Funds and Bonds
  • Modul 10 : Opportunities for Retirees
  • Modul 11 : Employment Stability and Career Development
  • Modul 12 : FAQ’s, Case studies, and Discussions

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Putar Video

  • Modul 1 : Basics of People Analytics
  • Modul 2 : Importance of People Analytics Skills
  • Modul 3 : People Analytics Cycle
  • Modul 4 : Operational Analysis
  • Modul 5 : Strategizing and Quantifying People Analytics
  • Modul 6 : People Analytical Skills
  • Modul 7 : Anatomy of Statistical Modelling
  • Modul 8 : Applying People Analytics
  • Modul 9 : People Analytical Challenges
  • Modul 10 : Tools Used for People Analytics
  • Modul 11 : FAQ’s, Data Analysis Tools and Hands-on Practice, Case
    Studies and Discussions

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Putar Video

  • Modul 1 : Introduction to Industrial and Labour Relations & Labour
    and Trade Union
  • Modul 2 : Scope of Industrial Relations
  • Modul 3 : Factors of Industrial Relation
  • Modul 4 : Aspects of Labour Relations
  • Modul 5 : Trade Unions in Transformation
  • Modul 6 : Fundamentals of Labour Laws for Trade Union Leaders
  • Modul 7 : Aspects of Labour Movement
  • Modul 8 : Measure to Strengthen the Trade Union
  • Modul 9 : Purpose of Trade Union
  • Modul 10 : Process of Labour Relation
  • Modul 11 : The Theory of Bureaucratic Management by Max Weber
  • Modul 12 : FAQ’s, Case studies and Discussions

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Putar Video

  • Modul 1 : Basics of Human Resource
  • Modul 2 : Responsibilities of HR
  • Modul 3 : Five Main Areas of Work for HR
  • Modul 4 : Recruitment and Selection Process Management
  • Modul 5 : Training & Development Process
  • Modul 6 : Performance Management System
  • Modul 7 : Motivation and Employee Management
  • Modul 8 : Payroll and Compensation Management
  • Modul 9 : Employee Relations Management
  • Modul 10 : Human Resource Policy and Procedure Management
  • Modul 11 : FAQ’s, Roleplays, Case studies and Discussions

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Putar Video

  • Modul 1 : Basics of HRIS, Data Management and Report Making
  • Modul 2 : Key Features of HRIS
  • Modul 3 : Types of HRIS
  • Modul 4 : Core Function of HRIS
  • Modul 5 : Basic Components of HRIS
  • Modul 6 : Advanced Components of HRIS
  • Modul 7 : Data Management Process
  • Modul 8 : Challenges of Data Management and Report Making
  • Modul 9 : Implementing HRIS
  • Modul 10 : Factors Affecting Effectiveness of HRIS
  • Modul 11 : FAQ’s, Case studies and Discussions

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Putar Video

  • Modul 1 : Basics of Human Resource Management
  • Modul 2 : Responsibilities of HR Manager
  • Modul 3 : Importance of HR Manager
  • Modul 4 : Functions of HR Manager / Functional Area of
    HR Manager
  • Modul 5 : Goals of an HR Manager
  • Modul 6 : Understanding Organisations Culture
  • Modul 7 : Aligning Values to Your Organization’s Success
  • Modul 8 : Skills Required for an HR Manage
  • Modul 9 : HR Manager’s Daily Tasks
  • Modul 10 : Sectors where HR Manager’s Serve 
  • Modul 11 : FAQ’s, Roleplays, Case studies, Discussions, and Projects

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Putar Video

  • Modul 1 : Basics of HRBP
  • Modul 2 : Duties and Responsibilities of HRBP
  • Modul 3 : Strategic HR Metrics
  • Modul 4 : Business Acumen, Strategy & Basic Finance
  • Modul 5 : Skills Required to be HRBP
  • Modul 6 : HR Data & Analytics
  • Modul 7 : Challenges of HRBP
  • Modul 8 : Maximising training and development
  • Modul 9 : Employee retention strategies
  • Modul 10 : FAQ’s, Roleplays, Case studies and Discussions

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Putar Video

  • Modul 1 : Basics of Recruitment
  • Modul 2 : Methods of Recruitment
  • Modul 3 : Steps of Recruitment
  • Modul 4 : Recruitment Strategies to Improve Hiring Process
  • Modul 5 : Basic/ Soft Recruitment Skills
  • Modul 6 : Advanced / Hard Recruitment Skills
  • Modul 7 : Experimentation Recruitment Skills
  • Modul 8 : Becoming a Successful Recruiter
  • Modul 9 : Cost Evaluation and Contro
  • Modul 10 : FAQ’s, Roleplays, Case studies and Discussions

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Putar Video

  • Modul 1 : History and Development of the MBTI Instrument
  • Modul 2 : Jung’s Psychological Type Theory of Personality
  • Modul 3 : Meaning of the term ‘Preferences’
  • Modul 4 : Explanation of 4 MBTI Dichotomies
  • Modul 5 : MBTI Personality Types
  • Modul 6 : Details of 16 MBTI Personality Types
  • Modul 7 : Creating & Analysing Team Type Table
  • Modul 8 : Using Differences Constructively
  • Modul 9 : Understanding Type Dynamics
  • Modul 10 : Type & Stress

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Putar Video

  • Modul 1 : What is Culture Awareness?
  • Modul 2 : Different Levels of Cultural Awareness
  • Modul 3 : Importance of Culture Awareness and Sensitivity Communication?
  • Modul 4 : Basics of Cross-Cultural Training
  • Modul 5 : Training for Employees Deployed Onshore
  • Modul 6 : Practices to Implement at Workplace to Increase Cultural
    Awareness
  • Modul 7 : Do’s and Don’ts
  • Modul 8 : Roleplays (* This module is specific to needs mentioned
    by clients during TNA-Training Need Analysis)
  • Modul 9 : Geert Hofstede Cultural Dimensions Theory
  • Modul 10 : FAQ’s

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Putar Video

  • Modul 1 : Introduction of Competency Based Interview
  • Modul 2 : Planning and conducting the interview
  • Modul 3 : Assessing and Identifying Competencies
  • Modul 4 : Questions to determine the competencies
  • Modul 5 : Basics of Interviewing
  • Modul 6 : Competency versus General interviewing
  • Modul 7 : Shortlisting the Candidate
  • Modul 8 : Extending the offer
  • Modul 9 : Improvisation and reinventing the wheel
  • Modul 10 : FAQ’s, Roleplays, Case studies and Discussions

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Putar Video

  • Modul 1 : Introduction of Behavioural Based Interviews
  • Modul 2 : Competency Mapping
  • Modul 3 : Behavioural Interview Essentials
  • Modul 4 : Different Methodology
  • Modul 5 : Interviewing Basics
  • Modul 6 : Evaluating the right Competency
  • Modul 7 : Shortlisting Candidate
  • Modul 8 : Identifying behaviours
  • Modul 9 : Documentation and Recording for future reference
  • Modul 10 : Communicating Feedback to the candidate
  • Modul 11 : FAQ’s, Roleplays, Case studies and Discussions

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Putar Video

  • Modul 1 : RECRUITMENT AND STRATEGY
  • Modul 2 : PLANNING FOR RECRUITMENT
  • Modul 3 : ANALYSIS OF THE REQUIREMENT
  • Modul 4 : PROFILE SOURCING AND SHORTLISTING
  • Modul 5 : INTERVIEWING TECHNIQUES AND JOINING
  • Modul 6 : METRICS IN RECRUITMENT
  • Modul 7 : BUILDING RAPPORT
  • Modul 8 : EMPLOYER BRANDING YOUR ORGANISATION THROUGH RECRUITMENT

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Putar Video

  • Modul 1 : INTRODUCTION
  • Modul 2 : BUILDING SKILLS FOR CONDUCTING EFFECTIVE
    DIALOGUES WITH THE TEAM
  • Modul 3 : TRANSACTIONAL ANALYSIS (TA)
  • Modul 4 : LEADERSHIP SKILLS ACCORDING TO SITUATION
  • Modul 5 : COACHING AND MENTORING
  • Modul 6 : FOLLOW-UP

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Putar Video

  • Modul 1 : Introduction and Overview
  • Modul 2 : Job Analysis
  • Modul 3 : Approach to Job Analysis
  • Modul 4 : Job Descriptions
  • Modul 5 : Competency-Based Job Descriptions

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Putar Video

  • Modul 1 : Strategic Talent Management-Basics and Framework
  • Modul 2 : Talent Acquisition and Employer Branding
  • Modul 3 : Onboarding & Orientation Process
  • Modul 4 : Talent Performance Management & Performance
    Enhancement System
  • Modul 5 : Talent Development
  • Modul 6 : Talent Retention Strategies
  • Modul 7 : Importance of Reward & Recognition in Talent Management
  • Modul 8 : Succession Planning & Succession Management Process
  • Modul 9 : Measuring the Effectiveness of Talent Management

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Putar Video

  • Modul 1 : INTRODUCTION TO THE ROLE OF THE TRAINING COORDINATOR
  • Modul 2 : TRANSITION TO A CONSULTATIVE APPROACH WITH THE STAKEHOLDERS
  • Modul 3 : DIAGNOSING AND PLANNING
  • Modul 4 : CRAFTING A TRAINING PROGRAM
  • Modul 5 : DEVELOP AND MAINTAIN TRAINING RESOURCES
  • Modul 6 : TRAINING ENROLLMENT, DATA MAINTENANCE AND FOLLOW-UP
  • Modul 7 : MANAGING THE SCHEDULES FOR TRAINING, AND THE ARRANGEMENT OF THE FACILITIES

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Putar Video

  • Modul 1 : RECRUITMENT AND STRATEGY
  • Modul 2 : ANALYSIS OF THE REQUIREMENT
  • Modul 3 : SHORTLISTING THE RELEVANT PROFILES
  • Modul 4 : INTERVIEWING and HIRING

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Putar Video

  • Modul 1 : Introduction to HR Leadership Development
  • Modul 2 : Human Resource Leadership Skills
  • Modul 3 : Talent Acquisition
  • Modul 4 : Talent Acquisition Strategy
  • Modul 5 : Employee and Labour Relations
  • Modul 6 : Design and Operations
  • Modul 7 : Talent Mobility
  • Modul 8 : Influencing Workforce
  • Modul 9 : HR Knowledge Management
  • Modul 10 : FAQ’s, Roleplays, Case studies and Discussions

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Putar Video

  • Modul 1 : INTRODUCTION, CONTEXT, KEY TERMS
  • Modul 2 : CONSTRUCTION OF KPI
  • Modul 3 : THE KPI TEAM, DOCUMENTATION AND REPORTING
  • Modul 4 : COMMUNICATION for KPI’s

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Putar Video

  • Modul 1 : Basics of Succession Planning
  • Modul 2 : Key characteristics/framework of Succession
    Management process
  • Modul 3 : Key Steps in Succession Planning
  • Modul 4 : Selecting High Potential Candidates
  • Modul 5 : Various Learning & Development Strategies
  • Modul 6 : Succession Planning in family-owned businesses
  • Modul 7 : Obstacles to the Succession Planning process
  • Modul 8 : Talent Retention Strategies in Succession Planning
    Process
  • Modul 9 : Key pointers to consider in Succession Planning Process
  • Modul 10 : Succession Planning case studies
  • Modul 11 : Measuring the Effectiveness of Strategic Succession
    Planning Process

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Putar Video

  • Modul 1 : Employee Engagement
  • Modul 2 : Key Drivers of Employee Engagement
  • Modul 3 : Elements of Employee Engagement
  • Modul 4 :  Leadership Strategies
  • Modul 5 : Employee Engagement Initiatives
  • Modul 6 : Supportive and Transparent Workspace
  • Modul 7 : Communicating and Motivating employees
  • Modul 8 : Skill Enhancement Programme
  • Modul 9 : FAQ’s

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Putar Video

  • Modul 1 : THE BASIC CONCEPTS OF KNOWLEDGE MANAGEMENT
  • Modul 2 : CONTEXTUAL UNDERSTANDING OF THE KNOWLEDGE
    MANAGEMENT CYCLE
  • Modul 3 : THE KNOWLEDGE REPOSITORY SYSTEM AND DATA
    HANDLING
  • Modul 4 : EVALUATION
  • Modul 5 : CONTINUOUS LEARNING

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Putar Video

  • Modul 1 : Essentials to Successful Interviewing
  • Modul 2 : Preparing for the Interview
  • Modul 3 : Selection Aids for Interview
  • Modul 4 : Phases of the Interview
  • Modul 5 : Types of Interviews
  • Modul 6 : Interview Notes
  • Modul 7 : Necessary Skills for a Professional Interviewer
  • Modul 8 : Types of Interview Questions
  • Modul 9 : Challenges in an Interview

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Putar Video

  • Modul 1 : INTRODUCTION, CONCEPTS
  • Modul 2 : MANAGING INDIVIDUALS
  • Modul 3 : MANAGING GROUPS
  • Modul 4 : LEVERAGING POWER AND POLITICS
  • Modul 5 : CONFLICT AND NEGOTIATIONS
  • Modul 6 : MANAGING CHANGE
  • Modul 7 : LEARNING AT WORKPLACE
  • Modul 8 : ORGANISATIONAL DEVELOPMENT (OD) INTERVENTIONS

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Putar Video

  • Modul 1 : Introduction to NLP, Rapport, and Representational Systems
  • Modul 2 : Rapport and Representational Systems
  • Modul 3 : Anchoring
  • Modul 4 : Sensory Acuity and Sub-modalities
  • Modul 5 : Strategies
  • Modul 6 : Reframing
  • Modul 7 : Time Line Therapy
  • Modul 8 : Sales and Negotiation

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Putar Video

  • Modul 1 : Introduction to Job Analysis and Job Evaluation
  • Modul 2 : Fundamentals of Job Analysis and Job Evaluation
  • Modul 3 : Job Analysis Techniques
  • Modul 4 : Methodologies of JE
  • Modul 5 : Designing and Implementing
  • Modul 6 : Process of JA and JE
  • Modul 7 : Employee Motivation
  • Modul 8 : Designing Job Description
  • Modul 9 : Purpose and Approach of JA and JE
  • Modul 10 : Recruiting and Hiring
  • Modul 11 : Challenges with Job Analysis
  • Modul 12 : FAQ’s, Roleplays, Case studies and discussions

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Putar Video

  • Modul 1 : Introduction to Interview Skills and Techniques
  • Modul 2 : Importance of Interview Techniques
  • Modul 3 : Types of Interviews
  • Modul 4 : Planning and Preparing for the interview
  • Modul 5 : Managing and Conducting the Interview
  • Modul 6 : Common Interviewing Questions
  • Modul 7 : Identifying Soft Skills in the Candidate
  • Modul 8 : Skills Required for Interviewing a Candidate
  • Modul 9 : Evaluation and Decision Making
  • Modul 10 : FAQ’s, Roleplays, Case studies and Discussions

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  • Modul 1 : Introduction to Interview Skills and Techniques
  • Modul 2 : Overview of Human Resources Management
  • Modul 3 : Administration and Performance Management
  • Modul 4 : Basics of Human Resource Management
  • Modul 5 : Employee Support and Welfare
  • Modul 6 : Learning and Development
  • Modul 7 : Employee and Labour Relations
  • Modul 8 : Employee Safety and Heath
  • Modul 9 : Employee Compensation and Benefits
  • Modul 10 : FAQ’s, Case studies and Discussions

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  • Modul 1 : Introduction – Human Resource Development
  • Modul 2 : Introduction – Human Resource Development
  • Modul 3 : Top Management’s Role in Human Resource Development
  • Modul 4 : Functions of Human Resource Development
  • Modul 5 : HRD Techniques and Methods
  • Modul 6 : Human Resources Development & Competency Mapping
  • Modul 7 : Human Resource Development Process
  • Modul 8 : Practices of Human Resource Development
  • Modul 9 : Human Resource Development Challenges
  • Modul 10 : FAQ’s, Roleplays, Case studies, Discussions and Presentations

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  • Modul 1 : Introduction to Strategic Workforce Planning
  • Modul 2 : Cycle of Strategic Workforce Planning
  • Modul 3 :Steps to Successful Strategic Workforce Planning
  • Modul 4 : Benefits of Strategic Workforce Planning
  • Modul 5 : Developing Strategic Workforce Planning
  • Modul 6 : Challenges with Strategic Workforce Planning
  • Modul 7 : Developing and Maintaining Talent Pool
  • Modul 8 : Succession Planning and Building Pipeline
  • Modul 9 : Leader’s role in strategic workforce planning
  • Modul 10 : HR’s role in strategic workforce planning
  • Modul 11 : FAQ’s, Roleplays, Case studies and Discussions

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  • Modul 1 : Defining Competencies
  • Modul 2 : Key Stakeholders To Collaborate With While Defining Competencies
  • Modul 3 : Develop Framework
  • Modul 4 : Training And Development
  • Modul 5 : Supervise The Staff
  • Modul 6 : Manage The Projects
  • Modul 7 :Revise And Revisit The Competencies Required
  • Modul 8 :Implementing Competency Framework
  • Modul 9 : Template Designing
  • Modul 10 : FAQ’s