Certified Customer Service Professional Program
1. Basic Concept of Customer Service
Before you get lesson from our first module The Basic Concepts of Customer Service, what our customers expect, and standards of customer service, please fill this quiz.
After you get lesson from our first module The Basic Concepts of Customer Service, what our customers expect, and standards of customer service, please fill this quiz.
2. Developing Relationship with Your Customer
Before you get lesson from our second module Developing Relationships with Your Customer, the essential components that need to be in place for an organisation to deliver excellent service, please fill this quiz.
After you get lesson from our second module Developing Relationships with Your Customer, the essential components that need to be in place for an organisation to deliver excellent service, please fill this quiz.
3. Customer Service in Different Organisation
Before you get lesson from our third module Customer Service in Different Organisation
Before you get lesson from our third module Customer Service in Different Organisation
4. Match Features and Benefits
Before you get lesson from our fourth module Match Features and Benefits
Before you get lesson from our fourth module Match Features and Benefits
5. Communicate Effectively
Before you get lesson from our fifth module Communicate Effectively
After you get lesson from our fifth module Communicate Effectively
6. Deliver Service Excellence Through Teamwork
Before you get lesson from our sixth module Deliver Service Excellence Through Teamwork
After you get lesson from our sixth module Deliver Service Excellence Through Teamwork
7. The Benefits of Customer Service and Procedures
Before you get lesson from our seventh module The Benefits of Customer Service & Procedures
After you get lesson from our seventh module The Benefits of Customer Service & Procedures
8. The Your Factor
Before you get lesson from our eight module The Your Factor
After you get lesson from our eight module The Your Factor
Self Development Test
Communication Skill
Selling Skill
Menilai kemampuan komunikasi dari diri anda
Menilai kemampuan “berjualan” dari diri anda