Post Test Basic Concept of Customer Service – Jakarta International Customer Service Institute (JICSI)

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After you get lesson from our first module The Basic Concepts of Customer Service, what our customers expect, and standards of customer service, please fill this quiz.

Please enter your email:

1. Customer satisfaction is …

Smiling at the customer

The feeling of being happy with the service provided

Filling in the satisfaction questionnaire

2. You can get feedback from your customers by…

Showing them the new brochure

Handling their complaints

Taking their payment

3. Mystery shoppers is …

Check service given against certain criteria

Are all buyers of products

Are customers who buy on impulse

4. A good way of understanding what customers expect is to…

Tell them all about your products and services

Read the newspapers

Put yourself in the customer’s shoes

5. Moments of truth are when…

The manager carries out your appraisal

Customers form an opinion about your level of service

The company has financial problems

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Jakarta International Customer Service Institute (JICSI)

www.jicsi.co.id
(021) 21284114
0858-833-833-83
marketing@jicsi.co.id
Komplek Citra Grand Blok A6 No.3 Cibubur

CS Experience Association Indonesia (CSEAI)

www.cseai.org
(021) 22545241
0811-9876-888
admin@cseai.org
Jl Jatayu IV C Komplek Taman Harapan Indah Blok P No 11 Jelambar Baru Grogol Jakarta Barat

Rumah Karir

www.rumahkarir-jicsi.com
(021) 22545241
0811-8508-288
Admin@rumahkarir-jicsi.com
Kantor 2 : Jl Jatayu IV C Komplek Taman Harapan Indah Blok P No 11 Jelambar Baru Grogol Jakarta Barat