Post Test Match Features and Benefits Please enter your email: 1. The benefits of a product or service are… What’s in it for the organisation What’s in it for the customer What’s in it for you 2. A specific feature of a product or service is likely to be… A benefit for nobody A benefit for all customers More of a benefit for some customers than others 3. Some organisations publish a customer charter. This is so that… Customers know how to complain Customers know what to expect of the organisation Customers know the prices of the organisation’s products 4. The law requires organisations to… Create a level playing field in the workplace Pay all employees the same wages or salaries Treat all employees in the same way 5. Diversity is a concept which recognises that… Everyone is the same Everyone has different needs and aspirations Everyone is on a different rate of pay Loading …