Post Test The Your Factor Please enter your email: 1. Self-actualisation includes… Recognising your own strengths and weaknesses Planning for promotion Recovering from illness 2. Interrupting other people can be seen as… Adult behaviour Submissive behaviour Aggressive behaviour 3. Your personal life can… Influence your working life Have no effect of your job performance Get in the way of your job 4. Educating customers is useful because… They may not be well-qualified It will help them to complete the paperwork It helps them understand what you have done and will do next 5. You can effectively gain feedback from your customers by saying… How was our service today? How can I help you? Have a nice day Loading …
