Jakarta International Customer Service Institute (JICSI)

JICSI Quiz

Certified Customer Service Professional Program

1. Basic Concept of Customer Service

Before you get lesson from our first module The Basic Concepts of Customer Service, what our customers expect, and standards of customer service, please fill this quiz.

After you get lesson from our first module The Basic Concepts of Customer Service, what our customers expect, and standards of customer service, please fill this quiz.

2. Developing Relationship with Your Customer

Before you get lesson from our second module Developing Relationships with Your Customer, the essential components that need to be in place for an organisation to deliver excellent service, please fill this quiz.

After you get lesson from our second module Developing Relationships with Your Customer, the essential components that need to be in place for an organisation to deliver excellent service, please fill this quiz.

3. Customer Service in Different Organisation

Before you get lesson from our third module Customer Service in Different Organisation

Before you get lesson from our third module Customer Service in Different Organisation

4. Match Features and Benefits

Before you get lesson from our fourth module Match Features and Benefits

Before you get lesson from our fourth module Match Features and Benefits

5. Communicate Effectively

Before you get lesson from our fifth module Communicate Effectively

After you get lesson from our fifth module Communicate Effectively

6. Deliver Service Excellence Through Teamwork

Before you get lesson from our sixth module Deliver Service Excellence Through Teamwork

After you get lesson from our sixth module Deliver Service Excellence Through Teamwork

7. The Benefits of Customer Service and Procedures

Before you get lesson from our seventh module The  Benefits of Customer Service & Procedures

After you get lesson from our seventh module The  Benefits of Customer Service & Procedures

8. The Your Factor

Before you get lesson from our eight module The  Your Factor

After you get lesson from our eight module The  Your Factor

Self Development Test

Communication Skill

Selling Skill

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