Jakarta International Customer Service Institute (JICSI)

Waktu operasional: Senin s/d Jum'at pukul 09:00 s/d 17:00

Certified Contact Center Quality Assurance

Certified Contact Center Quality Assurance

MULAI

23-24 Februari 2022

DURASI

BIAYA INVESTASI

Program ini dirancang untuk memudahkan  pekerjaan sebagai Quality Assurance khususnya pada Contact Center. Berbagai modul yang diberikan memudahkan untuk menyusun parameter penilaian, metode pengukuran dan evaluasi pengembangan pelayanan contact center.

Pelatihan ini ditujukan untuk para quality assurance, team leader, dan supervisor di contact centre.

Siapa Target Peserta Pelatihan Ini ?

93%

Studies by Hubspot research found that 93% of customers are more likely to become repeat buyers if they’ve had a great customer service experience

Program Learning Journey

5 Video Pembelajaran

5 Tugas / Kegiatan

2 Studi Kasus

3 Role Play

Trainer

Rudyanto HP Manullang, Ph.D
CEO & Founder JICSI
Normandi Yusuf
Contact Centre Training Program Director of JICSI

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