Magdalena Etika

Help Desk Specialist Job Summary Providing first level contact and convey resolutions to customer issues. Properly escalating unresolved queries to […]

Call Center Manager Job Summary Developing objectives for the call center’s day-to-day activities. Conducting effective resource planning to maximize the

Dispatcher Job Summary Receiving emergency and non-emergency calls and record significant information. Addressing problems and requests by transmitting information or

Desktop Support Engineer Job Summary Addressing user tickets regarding hardware, software and networking. Walking customers through installing applications and computer

Technical Support Engineer Job Summary Taking ownership of customer issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting

Customer Service Representative Job Summary Managing incoming calls and customer service inquiries. Generating sales leads that develop into new customers.

Customer Service Manager Job Summary Improving customer service experience, create engaged customers and facilitate organic growth. Taking ownership of customers

IT Help Desk Technician Job Summary Serving as the first point of contact for customers seeking technical assistance over the

Call Center Representative Job Summary Managing large amounts of inbound and outbound calls in a timely manner. Following call center

Customer Support Specialist Job Summary Responding to customer queries in a timely and accurate way, via phone, email or chat.