Jakarta International Customer Service Institute (JICSI)

All Training Course

Incoming

ADVANCED WORKFORCE MANAGEMENT

Oflline training course

Incoming

ARTIFICIAL INTELLIGENCE IN THE CONTACT CENTER

Oflline training course

Incoming

Certified Call Center Metric, Analytics and Reporting

Oflline training course

Running

Certified Contact Center Manager

Oflline training course

Running

Certified Contact Center for Staff

Oflline training course

Running

Certified Contact Center for Supervisor

Oflline training course

Running

Certified contact Center Quality Assurance

Oflline training course

Incoming

Certified Contact Center Quality Assurance Analyst

Oflline training course

Incoming

Certified Designing Six Sigma Support Centers

Oflline training course

Incoming

Certified Technical Support Supervisor

Oflline training course

Incoming

Contact Center Representative

Oflline training course

Incoming

Customer Service Live Chat

Oflline training course

Incoming

Performance Coaching

Oflline training course

Incoming

QA – Calibration

Oflline training course

Incoming

Quality Monitoring

Oflline training course

Running

Quality Monitoring Scorecard

Oflline training course

Incoming

Work Force Management Expert Communication Skills

Oflline training course

Incoming

Work Force Management Forecast & Predict Workload

Oflline training course