Jakarta International Customer Service Institute (JICSI)

Waktu operasional: Senin s/d Jum'at pukul 09:00 s/d 17:00

Desktop Support Engineer

Job Summary

  • Addressing user tickets regarding hardware, software and networking.
  • Walking customers through installing applications and computer peripherals.
  • Asking targeted questions to diagnose problems.

Responsibilities:

  • Address user tickets regarding hardware, software and networking.
  • Walk customers through installing applications and computer peripherals.
  • Ask targeted questions to diagnose problems.
  • Guide users with simple, step-by-step instructions.
  • Conduct remote troubleshooting.
  • Test alternative pathways until you resolve an issue.
  • Customize desktop applications to meet user needs.
  • Record technical issues and solutions in logs.
  • Direct unresolved issues to the next level of support personnel.
  • Follow up with clients to ensure their systems are functional.
  • Report customer feedback and potential product requests.
  • Help create technical documentation and manuals.

Requirements:

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role.
  • Hands-on experience with Windows/Linux/Mac OS environments.
  • Working knowledge of office automation products and computer peripherals, like printers and scanners.
  • Knowledge of network security practices and anti-virus programs.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Excellent problem-solving and multitasking skills.
  • Customer-oriented attitude.
  • BSc in Computer Science or relevant field.