Desktop Support Engineer
Job Summary
- Addressing user tickets regarding hardware, software and networking.
- Walking customers through installing applications and computer peripherals.
- Asking targeted questions to diagnose problems.
Responsibilities:
- Address user tickets regarding hardware, software and networking.
- Walk customers through installing applications and computer peripherals.
- Ask targeted questions to diagnose problems.
- Guide users with simple, step-by-step instructions.
- Conduct remote troubleshooting.
- Test alternative pathways until you resolve an issue.
- Customize desktop applications to meet user needs.
- Record technical issues and solutions in logs.
- Direct unresolved issues to the next level of support personnel.
- Follow up with clients to ensure their systems are functional.
- Report customer feedback and potential product requests.
- Help create technical documentation and manuals.
Requirements:
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role.
- Hands-on experience with Windows/Linux/Mac OS environments.
- Working knowledge of office automation products and computer peripherals, like printers and scanners.
- Knowledge of network security practices and anti-virus programs.
- Ability to perform remote troubleshooting and provide clear instructions.
- Excellent problem-solving and multitasking skills.
- Customer-oriented attitude.
- BSc in Computer Science or relevant field.
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