Jakarta International Customer Service Institute (JICSI)

Field Service Representative

Job Summary

  • Undertaking all customer support tasks in external facilities.
  • Operating efficiently to conclude all on-site installation, repair, maintenance and test activities.
  • Guaranteeing that the work progress accurately follows the agenda.

Responsibilities:

  • Undertake all customer support tasks in external facilities.
  • Operate efficiently to conclude all on site installation, repair, maintenance and test activities.
  • Guarantee that the work progress accurately follows the agenda.
  • Perform troubleshooting and strive to resolve issues.
  • Produce frequent and analytical service reports.
  • Operate vehicle in a safely manner and use field automation systems.
  • Adhere to company’s given rules and regulations.
  • Team up with colleagues and pass on important information.
  • Discern customer needs and offer advice or recommendations.
  • Formulate relationships of trust with customers.

Requirements:

  • Proven experience as a field service representative.
  • Ability to manage and preserve technical equipment.
  • Good knowledge of English.
  • Ability to easily acclimate to modified schedules and shifts.
  • Accustomed to using mobile tools and applications.
  • Technical degree or certification.

 

 

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