Jakarta International Customer Service Institute (JICSI)

Sulastri Gunawan

3202-sulastri-gunawan1657549211

Sulastri Gunawan

I have 20 years banking practitioner & 10 years exposure as training facilitator. During my service as banker, I lead Customer Experience, Project Management, Loans Operations, network/branch and Custodial Services. I enable people grow through impactful training and coaching. I have facilitated training to various industries (Inclusive Fortune 100 Indonesia companies) to strengthen the competencies of Leadership, Coaching, Communication & Interpersonal, Design Thinking, Customer Experience and Selling Skills for Frontliners.

  1. LPPI (Lembaga Pengembangan Perbankan Indonesia), Daya Dimensi Indonesia, Bank Mandiri, Danone Academy Indonesia, Pasar Trainer – Associate Training Facilitator, current
  2. Standard Chartered Bank, June 2013 – June 2015, a British multinational banking headquartered in London. It operates in 21 branches in Indonesia.
  3. Learning Resources, June 2010-June 2013, a consulting firm representing several multi-media training producers from USA and Europe and have been helping many organizations in providing service training and consultation.
  4. Royal Bank of Scotland, January 98 – June 2010, The Royal Bank of Scotland Group has a large local network in Indonesia, with 20 offices in ten cities.
  5. Standard Chartered Bank, February 92 – January 98, a British multinational banking headquartered in London. It operates a network of 21 branches in Indonesia.