Quiz E- Commerce Customer Service 1. E-commerce adalah : Short for email commerce The transaction between a buyer and a seller in a physical store The transaction between a buyer and a seller which is done through online technologies Software for browsing the internet 2. Bisnis Plan adalah A document explaining what e-commerce is A document with business goals and plans on how to reach those goals Universal guidelines for setting up an online store An analysis which includes website analytics and reports for the previous period 3. Nama bisnis yang bagus seharusnya Have as many keywords as possible Have negative connotations Be difficult to spell Contain keywords and be relevant to the products 4. Manakah dari berikut ini yang merupakan jenis transaksi dalam bisnis e-commerce? Business to business (B2B) Business to customer (B2C) Customer to customer (C2C) 145 All of the above 5. Apa kerugian yang kerap dialami pelanggan saat membeli secara online? No instant gratification Convenience Diversity No geographical limitations 6. Ketika Anda memutuskan untuk mendirikan bisnis e-commerce, maka hal yang dapat dilakukan: Create your own web shop Create your own web shop and join the online marketplaces Join the online marketplaces Join social media 7. Apa saja yang harus ada di dalam halaman produk? Product name, images, and description Terms and conditions Privacy policy Blog 8. Apa yang menjadi alasan nomor satu untuk pembatalan pembelian di keranjang belanja? Too long checkout process Website errors Requirement to create an account Extra costs such as shipping, tax, etc. 9. Apa yang terjadi ketika produk dikirim melalui fulfillment warehouse? You send the product yourself from home The supplies directly send the products to the customers You use a warehouse to store the inventory and ship products You hire a carrier service 10. Manakah dari berikut ini yang digunakan untuk mempromosikan bisnis e-commerce Anda di Facebook? Facebook page, groups, and ads Facebook messenger Google AdWords “Pin it” Button 11. Apa saja hal penting dalam sebuah perencanaan bisnis? Business name, website URL, and logo Content writer, marketing expert, and administrator Products and places to sell Web domain and hosting 12. Manakah dari berikut ini yang merupakan payment gateway? CMS Stripe FedEx Unbounce 13. Manakah yang bukan merupakan media promosi online untuk e-commerce? Website Social media Paid advertising Web hosting 14. Apa yang harus dilakukan pelanggan sebelum transaksi e-commerce berhasil dilakukan? Accept the terms and conditions Return the product Participate in a giveaway Register a trademark 15. Apa saja manfaat memiliki business plan? Paid advertising and Facebook page Organization and time management Business name, website URL, and logo Special offers, discounts, and giveaways 16. Apa yang harus ada dalam dokumen kebijakan privasi : Information about the refunds policy Information on what user data you collect, how you collect them and how the user data will be used Information about shipping and deliveries Product information and details 17. Manakah dari berikut ini yang merupakan aktivitas promosi yang dapat dikelola pada situs web untuk mempromosikan bisnis e-commerce anda? Paid advertising and Facebook page Organization and time management Business name, website URL, and logo Special offers, discounts, and giveaways 18. Apa yang dapat dilakukan oleh standar keamanan SSL? It creates landing pages It establishes an encrypted link between web server and a browser It defines industry standards for payment gateway process It helps to create multiple shipping options 19. Saat memilih platform e-commerce, yang harus anda cari : A platform that is enough for your business needs but can easily be upgraded to a more advanced solution once you need it The cheapest platform you can find on the market The platforms that come with free integrations The online marketplaces you can join 20. Aktif di Twitter dapat membantu dalam hal ini : Monitor sales Optimize blog article Improve client-to-customer relationship and promote your business Schedule the activities for all social networks 21. Huruf “SM” dalam superskrip di samping nama brand adalah singkatan dari : Social media Search engine marketing Unregistered service mark Services and products 22. Manakah dari format konten berikut ini yang semakin populer? Image Video E-Book Blog article 23. Apa saja alat Google yang secara langsung mampu membantu mendapatkan visibilitas pada hasil penelusuran lokal? Google Analytics Google Insights Google My Business Google Trends 24. Cara yang sangat efektif untuk membangun daftar email adalah : Having an unsubscribe button in a newsletter Offering exclusive content or access to the subscribers Using social media Conducting an SEO audit 25. Bagaimana cara memastikan untuk mendapatkan hasil maksimal dari pemasaran media sosial? Conduct an SEO audit Have a subscribe button on your website and an effective landing page Create a social media strategy and be active on social media Use search engine marketing ads 26. Cara yang sangat efektif untuk membangun daftar email adalah : Having an unsubscribe button in a newsletter Offering exclusive content or access to the subscribers Using social media Conducting an SEO audit 27. Bagaimana cara untuk membina hubungan dengan pelanggan? Use search engine ads Offer special discounts for recurring customers Organize a giveaway on Facebook Use Twitter ads and Promoted pins 28. Apa saja alat yang dapat membantu melakukan audit SEO pada situs web? Seoptimer SocialOomph Google My Business Buffer 29. Ketika menganalisis kinerja di media sosial, ada beberapa hal yang harus diperhatikan : The schedule for posting the ads Engagement level, click-through rate, and organic vs paid reach Your website traffic Visibility in the search engines 30. Apa yang dimaksud dengan keyword research (penelitian kata kunci)? The process of discovering the keywords you will use in online marketing Popular words and phrases on the internet Words used in paid ads exclusively The process of creating alt text and title tag 31. Bagian mana dari halaman produk yang harus dioptimalkan? Product description Product title Product images and videos All of them 32. Struktur situs menunjukkan : The process of keyword research The way your website is built The paid results in the search engines Site search and site speed 33. URL dalam bahasa yang ramah: Isn’t related to the page content Uses words such as and, but, the Is readable and matches the title Has only keywords and does not match the title 34. Fokus utama dari SEO di dalam situs adalah: Links Website pages Social media profiles Email campaigns 35. Bagaimana penandaan tag judul? HTML URL H1 SEO 36. Apa yang harus diperhatikan pada halaman produk yang sudah kedaluwarsa atau tidak diproduksi lagi? Use 301 redirect Leave the page up Use HTML title tag Optimize it for mobile devices 37. Apa yang dimaksud dengan marketplace online? An e-commerce website specialized in the sales of products in mobile apps An e-commerce website specialized in the sales of product offline An e-commerce website specialized in the online sales of product provided by the multiple third parties An e-commerce website specialized in the sales of product on social media 38. Penandaan mana yang sebaiknya digunakan untuk memberi variasi produk? Title tag Relcanonical Noindex HTML 39. Pembuatan tautan membantu dalam hal: Optimizing the website Improving ranking in the search engine result pages Optimizing search engine ads Understanding the best practices in SEO 40. Opsi mana yang dapat digunakan untuk mengirimkan produk saat berjualan di Amazon? Only you can ship products Only Amazon can ship products You can ship yourself or use the service fulfillment by Amazon Only special agents can ship products 41. Apa yang dimaksud dengan kepribadian pembeli? A person who is unlikely to buy from you A person who follows you on social media A first-time customer An ideal customer 42. Memahami persona pembeli membantu anda untuk: Provide free shipping With a responsive design Start selling on online marketplaces Create an effective online strategy 43. Manakah dari berikut ini yang merupakan strategi pembangunan link? Mobile optimization Site structure Product page description Influencer outreach 44. Bagaimana masalah konten duplikat dapat diatasi? Noindex and canonical tag HTML tag Title tag Site structure and URL optimization 45. Dalam mengidentifikasi pelanggan potensial, anda dapat melakukan salah satu dari tindakan berikut. Yang mana? Being within a certain age group Buying from your competitors Placing the products in the cart Accessing the website via a mobile device 46. Dalam pemasaran afiliasi: Merchants pay the affiliates in advance Merchants do not pay the affiliates Affiliates earn fix monthly salary Affiliates are paid on commission 47. Manakah dari berikut ini yang digunakan sebagai jenis pagination situs web? Site speed Sitemap Scrolling Structure 48. Apa perbedaan utama antara pasar online dan situs web e-niaga situs web e-commerce : Hosting and payments Keywords SEO audit There are no differences 49. Masalah potensial yang dapat mengurangi kecepatan situs adalah: Large images and slow server Product description and title Product variations and tags No internal links and social media integration 50. Manakah dari berikut ini yang dapat memberikan pengaruh negatif dalam mendapatkan pelanggan tetap? No efforts in engaging and keeping the customers Free shipping with a minimum purchase value Placing the products in the cart Sending an inquiry through your website form Loading …
