Ronny Bachtiar

Specialist on Handling Complaint Management

• 2019 – present : Associate trainer of Jakarta International Customer Service Institute (JICSI)
• 2021-present : Head of Complaint Management PT Visionet International / OVO
• 2020-2021 : Country Contact Centre Lead Bank Standar Chartered
• Jan – Nov 2020 : Head of Workforce Management Contact Centre Bank Standar Chartered
• 2018-2020 : Contact Center and Branch Operation Service Quality Department Head Robobank
• 2017-2018 : Head of Contact Centre Robobank