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Hello JICSI friends!!!

In learning the art and science of contact centre management. It is important to hone practical skills that can be applied in everyday life. Take the initiative in developing your contact centre and earn the most prestigious credential available in the industry.

We are pleased to announce the Certified Customer Service Manager (CCCM) training programme, organised by the Jakarta International Customer Service Institute. Designed specifically for busy individuals like you, we invite you to join this exciting programme
Take part in the most popular management certification programme in the call centre industry. The curriculum focuses on the comprehensive skills and knowledge required to manage a small, medium, new or struggling contact centre. Course content covers tactical management responsibilities, ranging from the most fundamental tasks such as hiring, training, coaching, maintaining morale, forecasting, scheduling, and using performance metrics; to quality assurance, cost management, strategy, leadership, and more.

Therefore, we invite friends to attend the training in Bandung, countdown from now for registration.