Post Test The Benefits of Customer Service and Procedures Please enter your email: 1. Systems should be… Focused on the cost Focused on the customer Focused on the regulations 2. Customer service procedures are… The routines needed to deliver customer service The methods of taking telephone calls Legal requirements 3. A system which works for you but not for the customer is… The most effective type of system Not a good system Customer focused 4. If you are not sure how to use a process or procedure you should: Ask a colleague or manager for guidance Book to go on an external training course Just carry on and try your best 5. When trying to meet your customers’ preferences you should… Emphasise the products you have in stock Emphasise the features rather than the benefits Emphasise the benefits rather than the features Loading …
