Module 3 Post Test (Customer Service in Different Organisation) / Tak Berkategori / By Rudyanto HP Manullang Please enter your email: 1. Profit making organisations need Big bank loans To establish good reputations for customer service More competition 2. Not-for-profit organisations do not… Need customer service Need to balance their books Always have competitors 3. Organisations with monopoly power have… No competitors Healthy finances Satisfied customers 4. Added service value is… Lower costs Very expensive Something extra that attracts and keeps customers 5. An organisation could improve what it does by… Benchmarking against other organisations Increasing sales volumes Changing its customers Loading …
