Please enter your email: 1. Internal customers should be treated…. As well as external customers Differently from external customers Better than external customers 2. A reason for keeping customers loyal is that… They are much more friendly It is expensive to lose them They will make bigger purchases 3. The best customer relationships are… Quick ones Informal ones Long-lasting ones 4. The organisation’s structure should… Be very strong Be based on bonus payments Meet the needs of customers 5. Effective customer service transactions are based on the three stages… Plan, deliver, follow-up Deliver, follow-up, feedback Complain, apologise, inform 6. What is your full name? Loading …
