Post Test Developing Relationships with Your Customer / Tak Berkategori / By JICSI Official Please enter your email: 1. Internal customers should be treated…. As well as external customers Differently from external customers Better than external customers2. A reason for keeping customers loyal is that… They are much more friendly It is expensive to lose them They will make bigger purchases3. The best customer relationships are… Quick ones Informal ones Long-lasting ones4. The organisation’s structure should… Be very strong Be based on bonus payments Meet the needs of customers5. Effective customer service transactions are based on the three stages… Plan, deliver, follow-up Deliver, follow-up, feedback Complain, apologise, inform6. What is your full name? Loading …
