Jakarta International Customer Service Institute (JICSI)

Customer Support Representative

Job Summary

Also known as a Customer Service Representative, a Customer Support Representative acts as a liaison, providing information and resolving any issues a customer may be experiencing with products and services.

To be successful as a Customer Support Representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.


  • Generating sales leads.
  • Managing incoming calls.
  • Building good relationships with customers.
  • Resolving complaints and following up on resolutions.
  • Identifying customers’ needs.
  • Meeting sales objectives.
  • Following procedures and policies.


  • High School Diploma or equivalent.
  • Experience in Customer Service.
  • Strong telephone etiquette.
  • Familiarity with CRM tools.
  • Excellent communication skills.
  • Ability to manage multiple tasks at once.
  • Ability to adapt to different personalities.