Jakarta International Customer Service Institute (JICSI)

Halaman Pelatihan

Selamat Datang Kepada Para Peserta Pelatihan Paket C : Customer Service For Retail Forecasting

Ketentuan Pelatihan

General Check Up Customer Service

Untuk mengetahui kemampuan sebagai seorang professional customer service dalam segala situasi, Anda perlu memahami prisip dasar Professional Customer Service, keahlian yang biasanya dimiliki seorang customer service profesional dan beberapa tantangan yang dihadapi para Customer Service dalam dunia bisnis masa kini. Sebelum memulai pelatihan, Peserta diwajibkan untuk mengisi 2 tes General Check Up, yaitu :

1. General Check Up for ...

2. General Check Up for ...

Program Learning Journey

6 Video Pembelajaran
(after training)

Studi Kasus

Role Play

Jadwal Pelaksanaan Pelatihan

Hari Pertama (tanggal)
Materi 1
Materi 2
Materi 3
Hari Kedua (tanggal)
Materi 4
Materi 5
Materi 6

Trainer

Rudyanto HP Manullang, Ph.D

CEO & Founder JICSI

CEO & Founder

  • 2019 – Present (Jakarta International Customer Service Institute)

Senior Lecturer

  • 2010 – Present (London School of Public Relation)

Senior Trainer

  • 2006-2010 (PT Smart-Telecom)

Industrial Development & Marketing Manager

  • 2000-2005 (Mission College International)

Human Resource Manager

  • 1996-2000 (International Mail Boxes)

Rudyanto HP Manullang, Ph.D

CEO & Founder JICSI

CEO & Founder

  • 2019 – Present (Jakarta International Customer Service Institute)

Senior Lecturer

  • 2010 – Present (London School of Public Relation)

Senior Trainer

  • 2006-2010 (PT Smart-Telecom)

Industrial Development & Marketing Manager

  • 2000-2005 (Mission College International)

Human Resource Manager

  • 1996-2000 (International Mail Boxes)

Materi Pelatihan, Video, Pre-Test dan Post-Tes