As we hire new customer service, we should think about the long-term value they’ll bring to our team and our company.
Establishing the right recruitment strategy is essential for company in order to create a defined customer experience and positive internal culture. As today customer service is an in-demand industry. With more and more businesses recognizing the importance of strong customer interactions, employment in customer service is expected to grow by 5% until 2026.
The role of a customer service representative is also changing. As today, customer service is more than just answering phones and taking basic questions. It also includes communicating via social media, email, chat tools, and other platforms. Successful customer service employees also require specific traits and skills, including patience and problem-solving.
Great Customer service means managing the relationships you have with your customers, making sure that they’re satisfied so that they’ll share positive feedback, especially on social media
To help you improve your customer service recruitment strategy, We are from JAKARTA INTERNATIONAL CUSTOMER SERVICE INSTITUTE will help you to recruit the best of customer service, to reduce customer service turnover rate, improve the quality of your hires, and increase the efficiency of the entire hiring process
