Master Guide Customer Service 2025
Topic Training :
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Basic Customer Service
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Telephone Customer Service
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Internal Customer Service
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Dealing With Difficult Customer
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Customer Centricity
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Customer Service Excellence
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Certified Customer Relationship Management
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Customer Retention and Loyalty
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Taking ownership & accountability
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Coaching Customer Service Skills
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Customer Experience Management
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Advanced Customer Service Skills
Certified Customer Relationship Management
Pelatihan sertifikasi manajemen hubungan pelanggan (CRM) melatih Anda untuk memahami pentingnya dan penerapan sistem CRM. Pelatihan ini membantu untuk mencatat detail dan merespons pelanggan menggunakan metode berbasis fakta. Pelatihan ini akan menyimpan semua informasi di satu tempat dan membua tindak lanjut secara profesional. Informasi bisnis tidak lagi berbasis individu melainkan tersedia bagi organisasi dan dapat digunakan oleh individu yang membutuhkan.
Setelah berhasil menyelesaikan Pelatihan Sertifikasi Customer Relationship Management (CRM) peserta diharapkan akan mampu :
- Mengenali mengapa sistem Manajemen Hubungan Pelanggan (CRM) itu sangat penting
- Mengetahui praktik terbaik dalam mengimplementasikan CRM
- Menjelaskan nilai yang dihasilkan dengan menggunakan alat manajemen hubungan pelanggan
- Mendukung tim dan individu untuk menyusun strategi dan menetapkan fondasi penting dalam penggunaan CRM
- Menentukan manfaat dalam menggunakan sistem CRM
- Penerapan sistem CRM
- Mendukung pelanggan dengan menggunakan CRM
- Menerapkan pembelajaran untuk meningkatkan layanan pelanggan, penjualan dan pemasaran
- Mendokumentasikan interaksi dengan pelanggan untuk ditindaklanjuti.
- What is a CRM?
- Know the pre – requisites
- Develop a learning path
- Use the bridge model – create a destination
- Know your mistakes when using the CRM
- Why individuals find it hard to use the CRM?
- Know where you stand on that road?
- Why is it important to have the CRM?
- Optimize the customer relationship by using the CRM
- Benefits of the CRM
- Understand the best practices
- Develop an organization strategy for the CRM
- Look at the future when planning
- Planning of interactions with the customer
- Deal with the obstacles that come in the way
- Finalize the tool which fits the requirement of theorganization basis the strategy
- Manage day to day requirements
- Organization Settings
- Data Security
- User Management
- Customization
- Effective use of the CRM when interacting with thecustomer
- Support the customer with the right knowledge
- Detailed Information
- Communication Channels
- Automation
- Customer Relationship Activity and Connect
- Create a check list for business target success
- Be a champion – make the CRM work for you
- Follow up is Critical
- Deal with the roadblocks and obstacles
- Create a plan for the next interaction and ways to connect
- Effective delegation to the system