Jakarta International Customer Service Institute (JICSI)

Trainer

Kurnia Megiyatri

Kurnia Megiyatri Specialist on Leadership Trainer Learning and Development Specialist with 9 years of experience in teaching, training, developing curriculum, designing module, conducting evaluation in academic and corporate industry. 2023-Present2023-Present2015-Present2020-20202014-2015 : Associate Trainer of Jakarta International Customer Service Institute (JICSI): Leadership Service Trainer-Coway: English Tutor-English Fluencia: English Teacher-SMA Cakra Buana: English Teacher-SMP PGRI 3 Cibinong

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Irwan Rizadi

Irwan Rizadi Specialist on Data Scientist | Personalization | Customer Value Management | Market Research | Trainer Experienced Data Scientist with various portfolio in different industry to support company accelerate the business through datascience. Experience in cloud computing, statistical analysis, SQL query, A/B Testing, and data visualization. Applied various type of machine learning and create

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Mohamad Fauzi

Mohamad Fauzi Specialist on Operational Excellence, Supply Chain Management and Logistics Professional | Strategy Coach & Business Excellence Executive Leader | Continuous Improvement Expert | Business Development & Commercial A Professional leader with extensive experiences in dealing and managing the combination of Products, Peoples, Services and Technologies with a wide spectrum of skills applicable across

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Andi Stevi, S.Pd, ACC, CDD

Andi Stevi, S.Pd, ACC, CDD Specialist on Servant Leadership Stevi, known as the “millennial coach”, has more than 7 years of experience in providing leadership training to youngleaders at various levels. Stevi believes that everyone at every layer in the organization is a leader, because a leader starts from leading himself, then followed by leading

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Nina Sakinah, ICP-ACC

Nina Sakinah, ICP-ACC Specialist on Customer Services, Leadership Developments, Team Engagement, Public Speaking and Effective Communications 2022 – present : Head of Operation of IGLOO Indonesia 2021 – present : Associate trainer of Jakarta International Customer Service Institute (JICSI) 2021 – present : Public Speaking Trainer of Dunia Jebi 2021 – present : Reskill Global

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Ronny Bachtiar

Ronny Bachtiar Specialist on Handling Complaint Management 2019 – present : Associate trainer of Jakarta International Customer Service Institute (JICSI) 2021-present : Head of Complaint Management PT Visionet International / OVO 2020-2021 : Country Contact Centre Lead Bank Standar Chartered Jan – Nov 2020 : Head of Workforce Management Contact Centre Bank Standar Chartered 2018-2020

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Normandi Yusuf

Normandi Yusuf Specialist on Call Center, Contact Center & Handling Complaint Management 2021 – present: Associate trainer of Jakarta International Customer Service Institute (JICSI) 2018-present: Founder & Owner Satu Archery Owner Normanoz Traditional Archery Store National trainer for Horseback Archery 2016-2018 : Head of Call Center Dept. Bank Mayapada International Tbk to lead and manages

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Joko Ristono

JOKO RISTON0 Praktisi pemasaran dengan spesialisasi CRM, sudah mendalami teknik dan skill Public Speaking untuk menunjang kemampuan dalam men-deliver knowledge, skill, experience. Sejak thn 1994, belajar dari para expert tentang teori dan kasus-kasus pemasaran terkini untuk dipraktekan langsung dalam bidang pekerjaan di dunia Sales dan Marketing. Agu 2019- Present Jun 2019 – PresentJun 2016 –

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