Jakarta International Customer Service Institute (JICSI)

Digital Leadership Training – Leading in the Digital Age

Incoming

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Apakah perusahaan anda mengalami hal berikut?

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Loss of Customer Loyalty

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Negative Word of Mouth

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Decreased Revenue

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High Customer Churn Rates

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Damage to Brand Reputation

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Increased Customer Acquisition Costs

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Lower Employee Morale

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Negative Online Reviews and Ratings

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Sales Down

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High Debt Levels

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Decrease in Product or Service Quality

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Non-Transparent Management

Agar semua hal tersebut tidak terjadi di perusahaan Anda, penting bagi anda untuk mengikuti pelatihan ini.

Topic Training :

Siapa saja yang mengikuti pelatihan ini?

  • General managers
  • Departmental heads, project heads
  • Team leaders, global managers
  • Strategic managers
  • Senior officers, Executives
  • Professional mentors and coaches
  • Policymakers
  • Start-up founders, entrepreneurs

Gambaran Umum Program​

Digital leaders are forward-thinking leaders who can leverage their company’s digital assets to achieve business goals. They have a keen understanding of the importance of information technology in today’s world and are comfortable with challenging traditional notions about how technology should be used. Digital leaders are dedicated to a sustainable business model and to delivering results through the effective use of the organization’s digital assets. They are responsible for connecting information and knowledge to create positive environments for people to contribute, collaborate and engage.

Tujuan Pelatihan

The Digital Leadership Training Course has been constructed to achieve the following objectives:

  • To help in the successful transition from traditional leadership to digital leadership
  • To proactively shift the old mindset to the new era of a digital mindset
  • To understand challenges faced by digital enterprises and ways in which they can be overcome
  • To develop essential skills to thrive in digital workplaces and become an efficient digital leader
  • To promote the organization’s ability to deliver value through digital the ecosystem
Metodologi Penelitian

This Digital Leadership Training will comprise the following training methods:

  • Interactive sessions and lectures
  • Presentations
  • Management games
  • Roleplaying/modeling
  • Case studies
  • Group discussions
  • Problem-solving sessions
Manfaat Bagi Organisasi

Digital Leadership training will benefit an organization in the following ways :

  • Nearly every organization is witnessing digital transformation up to some degree thus trained digital leaders are the need of the hour for every organization
  • Effective digital leadership will be more responsive to changing customer needs and thus be able to achieve customer satisfaction by enriching their experience
  • Organization’s culture will be evolved to complement the digital landscape of the new era
  • Organization’s digital transformation can be accelerated and driven smoothly
  • Efficient use of the digital toolkit in the organization can drive employee’s productivity positively
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Manfaat Untuk Pribadi

Digital Leadership Training will benefit the participants in the following ways:

  • The combination of gaining digital skills with the perspective of leading in the digital organization will provide a leading edge to the participant
  • Participants will be able to enhance their ability to lead, manage and also inspire other people to do the same
  • Efficient use of relevant digital tools and platforms will enhance personal performance and productivity
  • Develop an innovative mindset and better assimilation to modern concepts of virtual teams, etc.
  • Gain certification that will help further in career through added knowledge and expertise
apa saja yang akan di bahas dalam pelatihan ini ?
  • Modul 1 : Understanding Digital Leadership

  • Modul 2 : Changing Leadership Landscape

  • Modul 3 : Principles of Digital Leadership

  • Moudul 4 : Qualities of a Digital Leader

  • Modul 5 : Devising Digital Roadmap

  • Modul 6 : Understanding Digital Workplace

  • Modul 7 : Cultivating Digital Leadership

  • Modul 8 : Leading a Disruptive Change

  • Modul 9 : Managing Virtual Teams

  • Modul 10 : Common Challenges to Digital Leadership

  • Module 11 : Critical Areas of Digital Leadership