Normandi Yusuf

Specialist on Call Center, Contact Center & Handling Complaint Management

• 2021 – present: Associate trainer of Jakarta International Customer Service Institute (JICSI)
• 2018-present: Founder & Owner Satu Archery Owner Normanoz Traditional Archery Store National trainer for Horseback Archery
• 2016-2018 : Head of Call Center Dept. Bank Mayapada International Tbk to lead and manages the overall operations & Support in Call Center which consists of: Quality Assurance, Knowledge Management, Operation Performance & Data Analytics, System & Technology development, & People development
• 2014-2016 : Quality Asurance Manager PT. BANK UOB INDONESIA. Tbk
• 2012-2014 : Call CENTER MANAGER PT. BANK UOB INDONESIA, Tbk
• 2008-2012 : Kepala Bidang Layanan Halo BCA Contact Center Trainer and Creator ‘Service Culture; Five Star Service; Ice Burning’ Internal Auditor HALO BCA PT. Bank Central Asia Tbk