Service Excellent in New Normal : Focus on customer experience Materi yang akan kamu dapatkan : YOUR CUSTOMER EXPECTATIONS Why exceeding your customers’ expectations should be the normHow to project a professional and positive image in your own personal styleHow to recognize the balance between competency and genuine empathyWhat your behaviour and attitudes tell othersBenefits of and skills to improve listening and questioning techniquesHow to manage difficult situations with confidence and knowledge YOUR CUSTOMER EXPERIENCE Taking the Customer SeriouslyAn Overview of the Customer Experience Management Framework,Analyzing the Experiential World of the CustomerBuilding the Experiential PlatformDesigning  the  Brand  ExperienceStructuring the Customer InterfaceEngaging in Continuous InnovationDelivering a Seamlessly Integrated Customer ExperienceOrganizing for Customer Experience Management COMMUNICATE EFFECTIVELY WITH YOUR CUSTOMER Describe the importance of effective communicationChoose the most appropriate communication methodRecognise the value of effective verbal and non-verbal communication skills in customer service transactionsChoose behaviour that is appropriate to a specific customer service situationUnderstand the benefits, features and methods of using ICT in order to deliver effective customer service TATA CARA PENDAFTARAN PELATIHAN JICSI  Isi Formulir di bit.ly/jicsiregistrationMelakukan pembayaran melalui transfer bank BCA 739 045 3609 atau OVO 0811-8970-888 a.n. DR Rudyanto Hp Manullang sebesar biaya pelatihan yang diikuti.Konfirmasi melalui whatsapp 0811-9876-888Kamu akan diundang untuk bergabung dalam group whatsapp pelatihanInformasi mengenai pelatihan akan diinformasikan di dalam group pelatihan. DAFTAR SEKARANG! BIAYA PELATIHAN : Rp 1.000.000 LAMA PELATIHAN : 9 Hari (Mulai Selasa 5 Januari 2021) CONTACT PERSON : 0811-9876-888 (Whatssap) Pelatihan Lainnya INFO LENGKAP INFO LENGKAP INFO LENGKAP INFO LENGKAP INFO LENGKAP INFO LENGKAP