Jakarta International Customer Service Institute (JICSI)


Hello JICSI friends!!!

In learning the art and science of contact centre management. It is essential to hone practical skills that can be applied in day-to-day life. Take the initiative in developing your contact centre and earn the most prestigious credentials available in the industry.

We are pleased to announce the Certified Customer Service Manager (CCCM) training programme, organised by the Jakarta International Customer Service Institute.. Specifically designed for busy individuals like you, we invite you to join this immersive programme

Take part in the most popular management certification programme in the call centre industry. The curriculum focuses on the comprehensive skills and knowledge required to manage a small, medium, new or challenged contact centre. Course content covers tactical management responsibilities, from the most fundamental tasks such as hiring, training, coaching, maintaining morale, forecasting, scheduling, and using performance metrics; to quality assurance, cost management, strategy, leadership, and more.