Jakarta International Customer Service Institute (JICSI)

Telemarketing Executive

Job Summary

 

Telemarketing Executives usually operate from call centers, where they direct and supervise the duties of Telemarketers. Telemarketing Executives also set and communicate quotas on a regular basis. To ensure success as a Telemarketing Executive , you should foster a collaborative work environment that is free from distractions. Ultimately, a phenomenal Telemarketing Executive will ensure the provision of consistent, high-quality service by staff.

Responsibilities:

  • Creating achievable sales goals that grow progressively larger over time.
  • Informing staff of individual and overall sales targets to promote accountability within the team.
  • Assigning shifts in accordance with the target market’s availability.
  • Updating customers’ details on our database, and then sharing this information with staff.
  • Tending to highly technical or serious questions and complaints.
  • Training new hires and monitoring current staff to ensure consistency in performance.
  • Freeing the workplace from noise and other interruptions that could distract staff and clients.
  • Performing regular checks on telephone connections to ensure that these work perfectly.
  • Reporting on salient achievements and impediments.

Requirements:

  • High school diploma or equivalent.
  • Completion of a Marketing-related training program is ideal.
  • Experience as a Telemarketing Executive within the industry.
  • Considerable experience as a Telemarketer prior to your promotion.
  • Knowledge of all pertinent consumer rights and responsibilities.
  • Excellent communication, both written and verbal.
  • Ability to conceptualize, communicate, and fulfill visions.
  • Top-notch leadership, mentorship, and capacity development abilities.
  • Capacity to remain respectful, particularly when speaking to disgruntled customers.