Duty Manager

Job Summary

Handling customer and employee issues.
Overseeing operations, including maintenance, cleanliness and efficiency.
Ensuring that security and safety regulations are met.

Responsibilities:

Keep track of monthly, quarterly and yearly goals.
Work with management to assess and improve processes and policies.
Monitor and report on revenue and cash flow.
Uphold and enforce company policies.
Train new hires.
Address employee complaints or performance issues as needed.
Check in with employees regularly to determine satisfaction.
Schedule shifts.
Help management create the department’s budget.
Address customer issues and complaints.
Schedule regular maintenance and cleaning of facilities.
Meet regularly with upper management to stay informed on company issues.
Oversee security of the facility.

Requirements:

Work experience as a Duty Manager or similar management role.
Previous experience in the industry preferred.
Customer service experience.
Knowledge of cash management and bookkeeping procedures.
Team management skills.
Strong organizational skills.
Experience with facilities maintenance and/or security.
Strong problem-solving skills.
Availability to work in shifts including weekends.
BSc in Business Administration is a plus.

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