Jakarta International Customer Service Institute (JICSI)

Client Relationship Manager

Job Summary

Client Relationship Managers are responsible for building and maintaining good relationships with clients by listening to complaints or concerns and resolving them.

To be successful as a Client Relationship Manager you must be friendly and be able to remain calm and professional if clients are upset. A good Client Relationship Manager puts the needs of the client first to ensure that they continue to use our services.

Responsibilities:

  • Collect client feedback about their experience.
  • Develop relationships with clients and key personnel.
  • Elevate complaints and feedback to the relevant departments.
  • Meet with clients to establish their needs.

 

Requirements:

  • Prior experience with customer service.
  • Excellent interpersonal skills.
  • Ability to network and build relationships.
  • A degree in Business Management or a related field.