Jakarta International Customer Service Institute (JICSI)

Insurance Underwriter

Job Summary

Reviewing insurance applications for compliance and adherence. Assessing clients’ background information and financial status. Liaising with specialists to gather information and opinions. The successful candidate must be able to set up rules which will result in securing an average proportion of good risks in order to keep average claims cost low and to enable the company to offer insurance at a lower net cost.

Responsibilities:

  • Review insurance applications for compliance and adherence.
  • Assess clients’ background information and financial status.
  • Liaise with specialists to gather information and opinions.
  • Weight loss exposures and determine underwriting alternatives.
  • Draw up a quotes for competitive insurance premiums.
  • Negotiate and define the specific terms of insurance policies with brokers or policyholders.
  • Keep detailed records of policies underwritten and decisions made.
  • Balance between mass and homogeneity of risks to achieve predictability of future results.
  • Develop and maintain a profitable book of business for the insurer.
  • Follow applicable insurance laws.

Requirements:

  • Proven insurance underwriting experience.
  • Hands-on experience with “smart systems”, analytical tools and statistical packages (spreadsheets,SPSS, databases etc).
  • Sensible judgement and attention to detail.
  • Confident decision making skills.
  • Excellent knowledge of insurance policies and ability to relate policy provisions to the loss exposures.
  • Proven numeracy and statistical skills.
  • Insurance diploma or certification.
  • BS in Business Administration, Finance or related field.

Certified Customer Service Professional CCSP​

Certified Customer Service Professional disiapkan untuk para pekerja atau freshgraduate yang berfokus dalam pelayanan pelanggan. 

Terdiri dari 8 modul inovatif yang disesuaikan dengan budaya pelayanan di Indonesia, CCSP menjadi pelatihan paling dibutuhkan untuk para customer service professional.

MATERI :

  1. Konsep dasar pelayanan pelanggan
  2. Membangun relasi dengan pelanggan
  3. Pelayanan pelanggan pada berbagai jenis organisasi
  4. Mencocokkan antara fitur dan manfaat dari produk dan jasa perusahaan
  5. Berkomunikasi secara efektif
  6. Bekerjasama dalam Tim untuk memberikan layanan pelanggan terbaik
  7. Sistem & prosedur pelayanan pelanggan
  8. Faktor diri customer service yang dapat memberikan pelayanan terbaik

Cuplikan Materi