Jakarta International Customer Service Institute (JICSI)

Fast Food Cashier

Job Summary

Fast Food Cashiers process orders and collect payments from customers in a fast food restaurant. Their chief duties include greeting customers, responding to inquiries, and maintaining public areas. Because a fast food cashier is an entry-level job, there are no formal education requirements.

Responsibilities:

  • Welcome customers and help determine their orders.
  • Process customer orders and record them in the restaurant database.
  • Relay customers’ orders to the kitchen staff.
  • Ensure all orders are delivered to the customers in a timely manner.
  • Accept cash and return the correct change.
  • Tally money in the cash drawer at the beginning and end of each work shift.
  • Place food orders in the appropriate bags and boxes.
  • Respond to customer inquiries, issue receipts, and record customer suggestions.
  • Clean and arrange eating, service, and kitchen spaces.
  • Help kitchen staff when needed.

Requirements:

  • High school diploma or equivalent qualification.
  • Proven experience in a customer service role is an advantage.
  • Excellent communication and interpersonal skills.
  • Must be able to work a flexible schedule including evenings, weekends, and holidays.
  • Good mathematical skills.