Post Test Communicate Effectively Please enter your email: 1. Face to face communication is the most… Used form of communication Reliable form of communication Unreliable form of communication 2. Being emotionally sensitive to your customer means that you: Reflect the mood of the customer Appreciate the situation from the customer’s point of view Are likely to get upset when dealing with customers 3. Body language is… Expressions on our face and gestures we make using our hands and body Using hand movements to get the point across Used mainly for hearing impaired customers 4. Communication by email has the advantage of being… A good way of expressing your feelings A good way of getting an immediate answer A good way of providing the same information to a group of people 5. Websites can be effective for giving customers… The wrong impression of your company Helpful and easily accessible information The personal touch Loading …
